Refund Policy

RV Surplus strives to ensure the accuracy of the information provided on this website, however, actual products and services may differ from those on this site. All prices listed on this site are subject to change without notice.  All products are subject to prior sale. Product information, technical data, program information, service offerings, photographs and illustrations are intended to be representative examples based on information available at ti me of posting and are subject to change without notice. To receive or verify current information, call 1-877-512-0168 .

Minimum Order

A $5.00 service charge will be added to all orders less than $20.00.

Special & Customer Order Items

You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on “rush” orders because production starts immediately.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

 An Item Is Missing - You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions, please feel free to contact us.

My Order Didn't Arrive - Orders shipped through UPS or DHL can be tracked. To access tracking information about your order, please call or email us. For orders shipped through UPS, DHL, or Truck Freight, please allow up to ten-business days for your order to arrive.

Freight Claims

Freight shortages or damage claims must be made directly to the freight carrier. Our responsibility ends when goods have been consigned to a public carrier. Damage to a shipping carton or a shortage must be noted on the freight bill at the time of receipt of freight. A damage or shortage claim should be filed immediately. Concealed damage found when merchandise is unpacked should be reported to the carrier immediately. The shipping carton must be seen by an inspector who will file a claim and give the receiver a signed inspection report.